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How to update payment & billing details
How to update payment & billing details
Where can I update my credit card details? How can I update my billing information?
Carmen Zimmermann avatar
Written by Carmen Zimmermann
Updated over a week ago

In this article you will learn:

1. Billing Portal

  • In the Billing Portal you find information about your ...

    • Current Plan

    • Payment method

    • Billing details

    • Invoice history

  • You can make changes to all of these sections

How to get to the Billing Portal

  • If you want to update your credit card information you need to open the Billing portal on the Subscription page of your organization

  • Open your organization from the Profile menu (1)

  • Navigate to the subscription page (2)

  • Click on Open Billing Portal (3)

2. How to update your credit card & payment method information

  • When you enter the Billing Portal you find the section Current Plan on top

  • Next to the payment details of your current plan you can click on the pencil icon

  • Another way to edit the credit card information is to click on Add payment method at the Payment method section

  • In the next step you add your credit card details and press add

  • Now you see your newly added credit card at the Payment method section

  • The credit card charged with your subscription price is the one marked as Default

  • To switch to your new credit card press on the three-dot menu and click on Make default

  • The Default label will switch

  • To remove your old credit card click on the three-dot menu and press Delete

Tip: Currently we only offer to pay online by credit card. If you wish to be billed by invoice, please contact our sales team

3. How to change your Billing information

  • Make your updates and press Save

  • Your updates will be visible right aways on your Billing Portal

  • The updated information will taken into account with your next bill and be on your invoice and receipt

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