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How do I restore a deleted project?
How do I restore a deleted project?

Who can restore a project? How can a project be restored? Which data can be restored?

Carmen Zimmermann avatar
Written by Carmen Zimmermann
Updated over a week ago

In this article you will learn:

  1. What should I consider before deleting a project?

  2. How can a deleted project be restored?

  3. Which data can be restored?

1. What should I consider before deleting a project?

It is recommended that you save important project information before deleting it. This ensures that a project can be restored quickly. This includes the following information:

  • Date and time of deletion

  • Title of the project

  • Project-ID and/or project link (includes project ID)

  • Exported project data from Global search

Note

If you have deleted a project in error, any information you have about the project is important for restoring it: be it the title, the person responsible for the project or the time of deletion.

How do I export project data?

  1. Invoke the Global Search (magnifying glass symbol) from the navigation bar.

  2. Click on the Add filter button to open the advanced filter options.

  3. From the Project drop-down list, select the project whose data you want to export.

  4. Click on Search.
    The project and its data are displayed as a search result.

  5. Click the Three-Dot-Menu on the top right and select Export to CSV -> Export with resource hours per team.
    The export is executed.

  6. Keep the exported file in a secure location so that you can access it if required.

Note

Further information on the Global search and exporting data from Allex can be found in the articles:

2. How can a deleted project be restored?

Allex will restore a deleted project for you.

Note

A project can only be restored if the time interval between the date of deletion and the date of restoration is no longer than 90 days.

If restoration is necessary, proceed as follows:

  1. Compile all the information you have on the deleted project (e.g. the file with the exported data).

  2. Send a request to restore the project to the Allex support team, via support@allex.ai
    You can also use the chat from Allex.

  3. Allex Support will initiate the restoration and get in touch with you.

3. Which data can be restored?

The data available at the time of deletion is restored. This includes, for example, tasks, persons responsible, resource bookings, user-defined fields with their values, etc.

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